Service Operations.
From request to fulfilment.

Service Catalog

Service Discovery

Provides structured access to available IT services and standardized service request templates for employees.

Approval Workflow

Approval Routing

Routes service requests through the required approval steps based on configurable business rules, requestor role, and request type.

Service Provisioning

Automated Provisioning

Triggers or coordinates approved service provisioning and configuration tasks in connected systems after approval is received.

Asset Management

Asset Tracking

Retrieves and updates information about assigned IT assets, equipment inventory, and configuration items relevant to the service request.

User & Access Management

Identity & Access Operations

Handles structured identity, account creation, permission assignment, and access-related service operations.

Service Status

Operational Visibility

Retrieves the current status of services, open requests, incidents, and operational activities to provide visibility across the service desk.

Change Management

Change Control

Supports controlled IT changes by organizing change requests, approvals, implementation details, rollback plans, and completion status.

Service Analytics

IT Operations Insights

Provides operational insights into service request volumes, fulfilment times, SLA performance, and IT team capacity.

ServiceNow

ITSM Platform

Central ITSM platform connection for service catalog, change management, asset tracking, and service request fulfilment.