Email Automation.
From inbox to action.

Email Intake

Email Ingestion

Receives and processes incoming operational emails from configured mailboxes, making them available for classification and routing.

Email Classification

Email Categorization

Identifies the purpose, category, urgency, and routing requirements of each incoming email based on its content and context.

Request Extraction

Entity Extraction

Extracts structured requests, key entities, deadlines, and required information from email conversations for downstream processing.

Knowledge Retrieval

Information Retrieval

Retrieves relevant information from approved knowledge sources and enterprise systems to support accurate email processing and response generation.

Email Response Generator

Response Drafting

Generates context-aware email responses using approved information, conversation history, and configured communication policies.

Email Routing

Intelligent Email Routing

Routes emails to the appropriate team, workflow, or service queue based on classification results and configured routing rules.

Task Creation

Task Generation

Converts actionable emails into structured tasks, tickets, or service requests in connected project and service management tools.

Email Follow-up

Automated Follow-up

Automatically sends reminders and follow-up messages when configured time conditions or response triggers are met.

Email Audit

Audit & Compliance Logging

Tracks and logs automated email actions, response dispatches, routing decisions, and workflow activity for compliance and review.

Gmail

Email Platform

Connects to Gmail mailboxes to read, process, and send operational emails as part of the automation workflow.

Outlook

Email Platform

Connects to Microsoft Outlook / Exchange mailboxes to read, process, and dispatch operational emails.