Analyze support ticket volumes, resolution times, escalation rates, and CSAT trends to surface actionable insights for support managers.
2
Workflow stages
14+
Ready-to-use plugins
2+
Integrations
4×
Faster insight generation
INTEGRATES WITH YOUR TOOLS
Automation canvas
Click a stage to see active plugins. Click a plugin chip to open its details.
A connected system with humans in control at every decision point.
Analyze ticket volumes and resolution times.
1 plugin
Surface insights for support managers.
2 plugins
Stage Analytics — active plugins
The plugin layer
Click any plugin to see what it does and where it fits in the workflow.
Ticket Creation
Ticket Ingestion
Creates and organizes support tickets from customer requests received through connected channels.
Ticket Classification
Issue Classification
Automatically identifies the issue type, category, priority level, and relevant support queue for incoming tickets.
Knowledge Search
Knowledge Retrieval
Searches approved knowledge sources to find relevant answers, troubleshooting steps, and support documentation for the current issue.
Customer Context
Customer History Retrieval
Retrieves relevant customer account details, interaction history, open tickets, and previous resolutions to provide context for each support request.
Agent Assist
Agent Guidance
Provides support agents with suggested responses, relevant knowledge articles, and recommended next actions based on the current ticket.
Response Generation
Customer Response Drafting
Generates context-aware customer responses using approved support information, conversation history, and configured tone guidelines.
Ticket Routing
Intelligent Routing
Routes support requests to the appropriate team, queue, or agent based on issue type, priority, customer tier, and business rules.
Escalation
Issue Escalation
Escalates unresolved or high-priority customer issues to the appropriate support team or manager with full context and history.
Customer Notification
Proactive Customer Updates
Sends customers automated updates, confirmations, status changes, reminders, and resolution notifications throughout the support process.
Support Summary
Conversation Summary
Summarizes customer conversations, issue history, actions taken, resolution status, and next steps for agent review and records.
Support Analytics
Support Performance Insights
Analyzes support ticket volumes, resolution times, CSAT trends, escalation rates, and agent performance to surface actionable insights.
Zendesk
Support Platform
Syncs tickets, customer data, and support activity between SoloBuildAI and the Zendesk customer support platform.
ServiceNow
ITSM & Service Management
Routes support workflows, manages incidents, and tracks service requests through ServiceNow's ITSM platform.
Slack
Team Notifications
Sends real-time support notifications, escalation alerts, and team updates to appropriate Slack channels.